UAB Selesa

Who we are: Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients. Who we are looking for: We are looking for a Level 2 Support Specialist to act as the technical bridge between customer-facing Level 1 agents and Level 3 team, responsible for investigating and resolving complex issues in integrations with partners, payments, bonus malfunctions, and other platform issues. s. Responsibilities Resolve complex technical incidents related to games, transactions processing, API requests Perform root cause analysis,prepare incident reports, escalate to L3 or dev team Manage second line investigation of issues and testing of newly released games Perform detailed testing of the integrations with providers and operators Analyze logs and metrics to identify failures or anomalies Gather client requirements to coordinate with team Provide help to customer inquiries Coordinate the communication flow between L1 and L3 teams for escalated issues. Handle client escalations by updating status flags, escalating to L3. Identify and troubleshoot different types of APIs and customer integrations issues Maintain internal documentation Requirements: Excellent communication skills Good knowledge of ticketing systems General understanding of client-server architecture iGaming-specific knowledge would be a plus 2+ years of experience in Customer or Technical Support Strong analytical and troubleshooting mindset Expertise with documenting processes and knowledge Proficiency in English Strong attention to detail and teamwork skills Ability to meet deadlines in a fast-paced environment What we offer: Fully remote position with a flexible schedule Long-term opportunity with potential for financial and career advancement Supportive and positive work culture, collaborating with like-minded teammates When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER: Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels. Can you share examples from your portfolio that showcase your Level 2 Support experience? What are your monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)? What is your notice period and how soon can you join ?

Who we are: Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients. Who we are looking for: We are looking for a Level 2 Support Specialist to act as the technical bridge between customer-facing Level 1 agents and Level 3 team, responsible for investigating and resolving complex issues in integrations with partners, payments, bonus malfunctions, and other platform issues. s. Responsibilities Resolve complex technical incidents related to games, transactions processing, API requests Perform root cause analysis,prepare incident reports, escalate to L3 or dev team Manage second line investigation of issues and testing of newly released games Perform detailed testing of the integrations with providers and operators Analyze logs and metrics to identify failures or anomalies Gather client requirements to coordinate with team Provide help to customer inquiries Coordinate the communication flow between L1 and L3 teams for escalated issues. Handle client escalations by updating status flags, escalating to L3. Identify and troubleshoot different types of APIs and customer integrations issues Maintain internal documentation Requirements: Excellent communication skills Good knowledge of ticketing systems General understanding of client-server architecture iGaming-specific knowledge would be a plus 2+ years of experience in Customer or Technical Support Strong analytical and troubleshooting mindset Expertise with documenting processes and knowledge Proficiency in English Strong attention to detail and teamwork skills Ability to meet deadlines in a fast-paced environment What we offer: Fully remote position with a flexible schedule Long-term opportunity with potential for financial and career advancement Supportive and positive work culture, collaborating with like-minded teammates When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER: Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels. Can you share examples from your portfolio that showcase your Level 2 Support experience? What are your monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)? What is your notice period and how soon can you join ?

Who we are: Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients. Who we're looking for: We’re seeking a Middle Front-End Developer with a strong background in responsive web applications. You'll collaborate with various teams to build user-friendly, scalable systems while adhering to web standards. The ideal candidate is adaptable, detail-oriented, and passionate about software engineering, with a direct impact on enhancing user experience and performance for a global audience. What you’ll be doing: Develop and optimize HTML5 games in collaboration with different teams. Write clean, efficient, and maintainable code with a strong focus on user experience. Ensure UI/UX designs are both creative and technically feasible. Stay ahead of web development trends, implementing innovative solutions to elevate the gaming experience. Who you are and whom we’re seeking: 3+ years of experience as a JavaScript/TypeScript Developer; Strong knowledges: (Phaser 3 or Pixi.js) Strong knowledge of OOP fundamentals and game programming patterns; Experience in game development; Strong knowledge of Spine Proven experience with GSAP Ability to write clean code; Experience with git; Experience working in a team, good communication skills; At least intermediate English language proficiency. Advantages: Experience with browser Dev Tools - for performance analysis and debugging Portfolio with your own projects on github What we offer: A competitive salary Flexible work schedule Excellent opportunities for career advancement A long-term job with a prospect of financial and career growth A friendly and positive work environment with like-minded teammates When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER: 1.How many years of experience do you have in front-end development? 2.Please describe your experience and proficiency in HTML , CSS , and JavaScript , and specify your years of experience in HTML5 game development. 3.Please write details about your experience with each of: TypeScript Pixi.js GSAP Spine 4.Would you agree to do a test task before an interview? This would allow us to evaluate your skills and make an appropriate financial offer to you. 5.What are your monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?