iPlayTech

We are an international iGaming company with more than three years of experience and a team of 1,000+ specialists. Our portfolio includes 10 large-scale projects successfully operating across Tier 1–3 markets. We continue to grow and expand into new markets. We are currently looking for a Payment Support Specialist to join our team and support payment operations for the Turkish market. Fluent Turkish and Russian are mandatory for this role. 🎯 Responsibilities Process and monitor customer deposits, withdrawals, and other payment-related requests. Assist customers with payment issues and provide clear and timely solutions. Investigate failed, delayed, or declined transactions. Communicate with payment providers and internal teams regarding transaction-related cases. Handle payment-related tickets and escalations according to established procedures. Verify transaction details and ensure accurate processing of payment requests. Work closely with Customer Support, VIP, Risk, Fraud, Finance, and other departments. Monitor common payment issues and identify recurring problems or operational risks. Maintain accurate records of payment cases and customer communication. Follow internal procedures and ensure compliance with payment and security requirements. Stay up to date on payment methods and practices relevant to the Turkish market. 🔎 Requirements Previous experience as a Payment Support Specialist or in Customer Support, Payments, Finance Operations, or a similar role. Experience in iGaming, betting, casino, fintech, or payment services will be a strong advantage. Good understanding of deposits, withdrawals, payment methods, transaction statuses, and payment-related customer issues. Strong attention to detail and ability to work accurately with financial information. Good problem-solving and analytical skills. Ability to manage multiple requests in a fast-paced environment. Experience working with the Turkish market will be an advantage. Fluent Turkish - mandatory. Fluent Russian - mandatory. 💼 What We Offer 🌍 Fully remote work 💰 Competitive salary 🏖 Paid vacation and sick leave 📈 Career growth opportunities 🤝 International team and fast decision-making 🚀 Opportunity to work with payment operations in a fast-growing iGaming company If this opportunity is relevant to your experience, we will be glad to receive your application.

We are an iGaming company with more than three years of experience and a team of 1,000+ specialists. Our achievements include 8 large-scale projects that are popular among our customers and successfully operate across Tier 1–3 markets. We attract and value highly qualified professionals, which allows us to build efficient processes, scale strong teams, and successfully expand our presence in new markets. We are currently looking for an experienced Customer Support Supervisor to lead support operations for the Turkish market. Fluent Turkish and Russian are mandatory for this role. Responsibilities: Manage and coordinate the daily work of the Customer Support team. Monitor team performance, service quality, response time, and SLA compliance. Support, coach, and develop Support Agents through regular feedback and training. Handle escalated and complex customer cases. Ensure a high level of customer service and consistent communication standards. Monitor team KPIs and prepare performance reports. Improve internal workflows, procedures, scripts, and support processes. Work closely with CRM, VIP, Payments, Risk, Product, and other departments. Ensure communication and support processes are adapted to the specifics of the Turkish market. Participate in onboarding and training of new team members. Requirements: Previous experience as a Support Supervisor / Customer Support Team Lead / Support Team Lead, preferably within iGaming, betting, casino, or fintech. Strong people-management and leadership skills. Good understanding of customer support KPIs, quality standards, and escalation processes. Experience working with the Turkish market will be a strong advantage. Ability to work in a fast-paced, high-volume environment. Strong problem-solving and communication skills. Fluent Turkish — mandatory. Fluent Russian — mandatory. English at Intermediate level or higher will be an advantage. What We Offer: 🌍 Fully remote work 💰 Competitive salary 🏖 Paid vacation and sick leave 📈 Career growth opportunities 🤝 International team and fast decision-making 🚀 Opportunity to influence and improve Support processes for the Turkish market Interested? Send us your CV and let’s discuss the opportunity.