Head of Client Service Department удаленно

Описание вакансии

Описание:

• The Mira Tech team is a young and ambitious startup with a diverse range of clients including real estate agencies, food delivery companies, hotels, and more.

  We’re a marketing agency that goes beyond just creating digital products and providing digital services. We immerse ourselves in our clients’ businesses, streamline their operational processes, and develop their products.

  We’re looking for talented individuals and we strive to work with international clients.

  We are seeking a candidate with experience in building and leading a customer service team for a call center. The ideal candidate will be responsible for managing a team of 10 or more, ensuring quality work, conducting training, writing scripts, and more. Additionally, the candidate should be able to recruit team members, conduct interviews, and make the right hiring decisions

Обязанности:

• Build a client service department
• Write scripts and cheat sheets
• Provide continuous training and work on improving employee performance
• Manage CallGear and AMOCRM systems
• Handle incoming calls for different products and provide after-sales service

Необходимые умения:

• More than 4 years of experience in customer service
• Strong communication and soft skills
• Deep understanding of auto-dialer technologies and call center systems
• Strong self-organizational skills and the ability to take ownership of processes

Предлагаем:

• Opportunity for permanent residency in Dubai
• Official employment with Emirates ID and a bank account with Sberbank UAE
• Medical insurance covering basic needs, including consultations and X-rays
• Regular team trips abroad
• Interesting tasks and opportunities for career growth