Customer Service Specialist / Специалист Клиентской Поддержки

We are planning to expand our team in the near future and are looking for a Customer Service Specialist. Responsibilities: Process orders from various e-commerce platforms, fix emerging discrepancies; Working with customer requests in Zendesk and order processing; Monitoring of delayed orders; Analyzing and monitoring the level of customer support; Developing measures to improve customer service; Preparation and analysis of monthly reports (based on work results, user requests). Requirements: Experience of working in Zendesk; Excellent written English (not lower than B2 ); Proficient communication and problem-solving skills; Ability to work with large amounts of information and complete multiple tasks; Experience of working in an international environment is highly desirable. We offer: Official employment (shift schedule, remote work); Decent salary (according to the results of the interview); You can learn more about the information on the company profile page.