Customer Support Specialist

PrimeTech is a development center for AI-powered mobile and web applications. Among our partners is the U.S.-based publisher AIBY, one of the top 10 publishers in the United States. Products like ChatOn, OnSkin, Themify, Plantum, InPulse, Fonts Art, and others consistently rank at the top of the App Store and Google Play. Our culture is built around innovation and experimentation. We stay on top of trends, test hypotheses, and aren’t afraid to try new things. If this pace, drive, and mindset resonate with you, you’ll feel right at home with us! Our Support Department is expanding, and we’re opening a Customer Support Specialist position. Aspiring inexperienced candidates are welcome, as your hunger for knowledge and growth is enough to ensure a bright future in our company. What you will do: Respond to customer inquiries Collect customer feedback Gather and analyze user information Provide regular feedback on common issues What you should have: Excellent written and verbal communication skills in both English and Russian Patience and an eye for detail Solid knowledge of mobile app market Ability to delve into tech details when necessary Ability to manage multiple projects simultaneously Will be a plus: Experience in relevant industries or call centers Communication experience in American English Knowledge of other languages What we offer: — Paid leave of 25 calendar days per year and up to 5 additional bonus days off — 5 sick days and paid sick leave — Medical insurance — Individual English lessons — Sports reimbursement — Coverage of professional courses and training — Regular corporate events and team-building activities Shortlisted candidates will be proposed a test assignment. Размещены сведения о перспективном рабочем месте.