Support Specialist L2

Our client is an international product IT company specializing in highly scalable iGaming platforms across entertainment, gaming, and sports domains, and is currently looking for a Support Specialist L2 . Responsibilities: Consulting partners via internal communication channels API debugging and integration support Troubleshooting technical issues and bugs Monitoring product performance using tools such as Grafana and Kibana Handling incident and bug reports Maintaining and updating the internal knowledge base Preparing incident reports Required experience and skills: Must-have: English level B2 or higher (strong written and spoken communication skills are required) 1+ year of experience in an L2 / technical support role Experience supporting web-based applications Experience with log analysis tools (Kibana, Grafana, or similar) Understanding of REST APIs Basic SQL knowledge (MySQL or similar databases) Experience with Jira and Confluence Nice to have: Experience with cloud services Experience with B2B integrations or partner support Understanding of CRM, ERP, or other business applications Experience writing technical documentation Familiarity with JSON and XML data formats Experience with MongoDB Experience with GitLab Experience using Postman Basic programming knowledge (Python or other languages) Additional responsibilities: Provide second-line technical support for the company’s applications Collaborate directly with technology partners and customers Communicate internally with Project Management, Development, QA, and CSM teams Report bugs and suggest product improvements Contribute to the expansion of the company’s support knowledge base Soft skills: Strong analytical thinking Excellent troubleshooting and problem-solving skills Self-motivated, proactive, and open-minded What we offer: Day/night shift schedule: 2/2 rotation, 12-hour shifts Fully remote work format Paid vacation Flexible approach to management, task planning, and workflows