Support Specialist

We are looking for a Support Specialist to join our team. In this role, you’ll help resolve inquiries, gather feedback, deal with complex cases, and keep track of support interactions. You will be responsible for • Providing timely and effective support to customers in various communication channels (email, phone, chat) • Assisting with complex cases in a timely and professional manner • Updating customer records and maintaining accurate logs of support interactions • Collaborating with the team to ensure high-quality support and customer satisfaction You might be a fit if you have • Strong written and verbal skills in English and Maghrebi Arabic • A personal laptop or desktop with stable internet and power supply (including backup) • The ability to work in a team and support your colleagues • A willingness to learn and develop professional skills • Availability to work flexible shifts, including weekends and holidays It'd be a plus if you: • Have 6+ months of experience in customer support