Customer Support Chat Operator (LATAM)

Customer Support Chat Operator (LATAM | Remote)

We are an international online platform in the digital entertainment industry, actively growing across LATAM markets (Chile, Colombia, Argentina).

We are looking for Customer Support Chat Operators who will communicate with users, guide them through the platform, and increase their engagement and retention.

• Communicate with users via online chat
• Support clients throughout all stages of their interaction with the platform
• Provide консультации on product features, promotions, and services
• Help users choose the best solutions based on their needs
• Increase user activity and engagement
• Work on retention and loyalty
• Meet KPIs and maintain basic reporting

• Native Spanish (mandatory) 🇪🇸
• Good level of English (for internal communication)
• Fast typing skills (180+ characters per minute)
• Strong written communication skills
• Ability to build dialogue and maintain conversations
• Strong communication and persuasion skills
• Result-oriented mindset and ability to work with KPIs
• Experience in customer support / chats / sales is a plus

• PC or laptop: Intel i3 / Ryzen 3 or higher
• 8 GB RAM, SSD (256 GB or more)
• Stable internet connection + backup option
• Quiet working environment

• Fully remote
• Schedule: 2/2 shifts (day & night, 12-hour shifts)

• Paid training
• Income from $600+ (hourly rate) + KPI-based bonuses
• Transparent bonus system
• International team and dynamic environment

• Transition to VIP segment
• Growth to Team Lead

• International project with growth opportunities
• Performance-based income
• Fast-paced, non-routine work
• Team focused on results

If you enjoy communicating with people, influencing results, and increasing your income based on performance — we’d love to hear from you 🚀