Department Manager

We are seeking a motivated and results-oriented Department Manager to lead and support our USA client's team, ensuring the ongoing achievement of productivity, quality, and efficiency goals.

Primary Responsibilities:
Manage, train, and motivate team members.
Daily monitoring of productivity, statistics, and KPIs.
Verifying the quality and compliance of recorded and ongoing calls.
Providing constructive feedback and performance coaching.
Preparing regular performance reports and identifying areas for improvement.
Developing action plans to improve efficiency and results.
Ensuring team members adhere to company policies and procedures.

Requirements:
Experience managing or leading a team.
Strong leadership, organizational, and analytical skills.
Experience tracking KPIs and evaluating employee performance.
Excellent communication and coaching skills.
Fluent in English, both written and spoken.
Ability to work independently, problem-solve, and meet deadlines. Confident use of reporting tools, call monitoring, and performance tracking.

Terms:
Global Remote: 100% remote work from anywhere in the world.
Schedule: Mon-Fri, 9:00 AM to 6:00 PM EST USA (including a one-hour lunch break). Weekends according to US federal holidays.
Status: Work for a leading US IT company.
Growth: Opportunities for professional development in an international environment and career advancement.
Starting: One-month probationary period.

If you're ready to lead an international team and build a career in American Big Tech, send us your resume in English!