Губанова и Партнеры

We are seeking a Customer Service Manager (remote) for our partner at an American company that investigates digital crimes, protects online reputations, and neutralizes cyber threats. Responsibilities: Manage and oversee the work of a remote customer service team in a call center environment. Monitor team performance, efficiency metrics, and customer satisfaction. Conduct regular training, coaching, and performance evaluations for employees. Develop and implement customer service policies, procedures, and best practices. Review and resolve complex and escalated customer requests. Analyze service metrics and prepare reports for management. Ensure compliance with internal company standards, processes, and service quality requirements. Collaborate with other company departments to improve customer service quality and operational efficiency. Participate in the recruitment, onboarding, and training of new customer service specialists. Monitor the quality of telephone conversations and provide constructive feedback to employees. Foster a positive, responsible, and customer-focused corporate culture within the team. Requirements: At least 2 years of experience as a Customer Service Manager in a call center or customer support department. Proven experience managing customer service teams. Strong leadership, coaching, and personnel management skills. Experience with CRM systems, call center software, and customer service tools. Strong analytical and problem-solving skills. Experience monitoring KPIs, service levels, customer satisfaction, and team performance indicators. Fluent in English (oral and written). Proficiency in CRM systems, call center software, and customer service tools. A quiet, dedicated workspace with a desk and reliable equipment for effective remote work. Conditions: Global Remote: 100% remote work from anywhere in the world. Schedule: Mon-Fri, 9:00 AM to 6:00 PM New York time (including a one-hour lunch break). Weekends are based on US federal holidays. Status: Employed by a leading US cybersecurity company. Growth: Opportunities for professional development in an international environment and career advancement. Employment: Contract with a foreign company. Starting: 3-month probationary period.

What you'll need to do: - Create dashboards, monitoring panels, forms and reports, ensuring usability and accessibility (WCAG 2.1/2.2). - Collaborate with designers to prototype, validate, and refine user experiences, applying design systems and best practices. - Consume and integrate real-time data from microservices and third-party systems. - Develop and execute unit, integration, end-to-end, and accessibility tests; automate tests in CI/CD. - Implement security controls (CSP, XSS/CSRF protection, secure cookies, dependency scanning), following OWASP guidelines. - Maintain clear and up-to-date documentation of components, flows, APIs, and user manuals. - Improve the performance, scalability, and maintainability of the frontend; monitor and resolve incidents in production. - Ensure compliance with accessibility standards, security requirements, and applicable regulations (ISO, WCAG, EN 301 549). - Work with backend, QA, DevOps, operations, and end users to ensure solution quality. What we want from you: - English level B2+, knowing Spanish is a big plus. - Languages and frameworks: JavaScript (ES6+), TypeScript, React.js, Angular Vue.js, HTML5, CSS3/Sass. - UI/UX tools: Figma, Sketch, Adobe XD, Material UI, Fluent UI. - Version control and CI/CD: Git, GitHub/GitLab, GitHub Actions, Jenkins, Azure DevOps. - Testing and QA: Jest, React Testing Library, Cypress, Selenium, axe DevTools, Lighthouse. - API Integration: RESTful, GraphQL, WebSockets. - Documentation: Markdown, Storybook, Swagger (For APIs), Confluence. - Monitoring and security: Snyk, npm audit, OWASP ZAP, static analysis tools. - Solid knowledge of web security, accessibility (WCAG 2.1/2.2), API integration and automated testing. What we provide: - Remote work from Georgia. - Official employment. - Possibility to improve and work on different projects.

We are seeking a Office manager (remote) for our partner at an American company that investigates digital crimes, protects online reputations, and neutralizes cyber threats. Responsibilities: Assisting senior management with HR management; Solving complex problems; Assisting in recruiting the necessary personnel for the company; Creating work schedules; Documentation management. Carrying out other assignments. Requirements: At least 2 years of experience as an office manager or HR specialist; Extensive experience in previous positions; High level of diligence and empathy; A quiet, dedicated workspace with a desk and reliable equipment for effective remote work; English proficiency at least at B2-C1 level; Knowledge of Spanish is a significant advantage; Confident PC user. Conditions: Global Remote: 100% remote work from anywhere in the world. Schedule: Mon-Fri, 9:00 AM to 6:00 PM New York time (including a one-hour lunch break). Weekends are based on US federal holidays. Status: Employed by a leading US cybersecurity company. Growth: Opportunities for professional development in an international environment and career advancement. Employment: Contract with a foreign company. Starting: Probationary period: 1 month.

We are seeking a Executive Assistant (remote) for our partner at an American company that investigates digital crimes, protects online reputations, and neutralizes cyber threats. Responsibilities: Provide administrative and operational support to the COO (Chief Operating Officer). Manage the COO's calendar, organize meetings, calls, and manage the schedule. Coordinate internal communications and monitor the completion of tasks, deadlines, and assignments. Prepare reports, spreadsheets, presentations, and other working documents. Organize and maintain order in documentation, files, and business correspondence. Participate in project coordination and monitor the timely completion of assigned tasks. Interact with employees, contractors, and external partners on behalf of the COO. Conduct research and gather information on various business issues. Assist in streamlining administrative processes and maintaining the efficient daily operations of the company. Perform other administrative and organizational tasks as assigned by management. Requirements: Experience as an executive assistant, executive assistant, office manager, or similar administrative position. Excellent organizational skills and attention to detail. High level of self-discipline and the ability to work effectively remotely without constant supervision. Excellent time management and multitasking skills. Proactive approach to work and developed problem-solving skills. Ability to handle confidential information and maintain a high level of business ethics. Proficient in using a PC, instant messaging applications, and spreadsheets. Proficient in Microsoft Office and online collaboration tools. A quiet, dedicated workspace with a desk and reliable equipment for effective remote work. English language proficiency: B2-C1 level. Conditions: Global Remote: 100% remote work from anywhere in the world. Schedule: Mon-Fri, 9:00 AM to 6:00 PM New York time (including a one-hour lunch break). Weekends are based on US federal holidays. Status: Work for a leading US cybersecurity company. Growth: Opportunities for professional development in an international environment and career advancement. Employment: Contract with a foreign company. Starting: Probationary period: 1 month.

We are seeking a Customer Service Manager (remote) for our partner at an American company that investigates digital crimes, protects online reputations, and neutralizes cyber threats. Responsibilities: Manage and oversee the work of a remote customer service team in a call center environment. Monitor team performance, efficiency metrics, and customer satisfaction. Conduct regular training, coaching, and performance evaluations for employees. Develop and implement customer service policies, procedures, and best practices. Review and resolve complex and escalated customer requests. Analyze service metrics and prepare reports for management. Ensure compliance with internal company standards, processes, and service quality requirements. Collaborate with other company departments to improve customer service quality and operational efficiency. Participate in the recruitment, onboarding, and training of new customer service specialists. Monitor the quality of telephone conversations and provide constructive feedback to employees. Foster a positive, responsible, and customer-focused corporate culture within the team. Requirements: At least 2 years of experience as a Customer Service Manager in a call center or customer support department. Proven experience managing customer service teams. Strong leadership, coaching, and personnel management skills. Experience with CRM systems, call center software, and customer service tools. Strong analytical and problem-solving skills. Experience monitoring KPIs, service levels, customer satisfaction, and team performance indicators. Fluent in English (oral and written). Proficiency in CRM systems, call center software, and customer service tools. A quiet, dedicated workspace with a desk and reliable equipment for effective remote work. Conditions: Global Remote: 100% remote work from anywhere in the world. Schedule: Mon-Fri, 9:00 AM to 6:00 PM New York time (including a one-hour lunch break). Weekends are based on US federal holidays. Status: Employed by a leading US cybersecurity company. Growth: Opportunities for professional development in an international environment and career advancement. Employment: Contract with a foreign company. Starting: 3-month probationary period.

Мы - американская компания в сфере пищевых технологий, разрабатывающая интеграционную B2B-платформу, которая соединяет платформы доставки еды с POS-системами ресторанов через API. Наша платформа помогает ресторанам, платформам доставки и поставщикам POS-систем синхронизировать важные операционные данные: включая заказы, меню, статусы и обновления конфигурации. Основные обязанности: ▪︎ Внедрение решений для клиентов и управление проектами. ▪︎ Полное сопровождение жизненного цикла внедрения решений для клиентов, от начала до запуска. ▪︎ Управление несколькими проектами запуска решений для клиентов параллельно, каждый со своим графиком, заинтересованными сторонами, зависимостями и препятствиями. ▪︎ Сопровождение внешних клиентов и партнеров на каждом этапе процесса запуска. ▪︎ Поддержание высокой динамики путем отслеживания прогресса, эскалации препятствий и обеспечения своевременного выполнения необходимых действий. Требования: -Владение английским языком на уровне B2–C1, как письменным, так и устным. -Опыт управления проектами или внедрениями с внешними клиентами. -Сильные коммуникативные навыки и умение работать с множеством заинтересованных сторон со стороны клиента. -Умение управлять несколькими проектами параллельно, не теряя деталей. -Высокая ответственность: вы не ждете инструкций, а продвигаете процесс вперед. -Умение структурировать ситуацию, когда информация неполна или разрозненна. -Высокая дисциплина в выполнении обязательств, соблюдении сроков и учете зависимостей. -Умение объяснять технические или операционные процессы простым и понятным языком. -Уверенное владение техническими концептами, такими как API, интеграции, потоки данных, конфигурация системы, учетные данные, сопоставления и запуск в производство. -Умение координировать работу внутренних и внешних команд и обеспечивать согласованность действий всех участников. Вакансия размещена на перспективу.

Мы в поиске Java-разработчика! - Образование, желательно, в профиле ИТ; - Опыт работы в финтех проектах; Навыки: - Java, Spring Boot, Kafka, PostgreSQL,Camunda - Проведение ревью - Базовое понимание развертывания приложения в Kubernetes - Умение работы с CI/CD конвейером - Умение реализации юнит и интеграционных тестов - Опыт проектирования и подготовки дизайна технического решения - Желателен опыт решения проблем производительности сервисов Задачи: - Разработка микросервисов, компонентов микросервисной системы; - Написание понятного и эффективного кода на Java, покрытие тестами; - Участие в проектировании компонентов системы; - Участие в командном "code review"; - Взаимодействие с другими членами команды, frontend-разработчиками, аналитиками, QA Требования: - Хорошие понимания Java 17+ (базовые алгоритмы, исключения, дженерики, функциональное программирование, Stream API, etc) - Опыт работы со Spring Framework (Boot, Data JPA, AOP, Security, Cloud) - Опыт работы с ORM (к примеру Hibernate) - Опыт работы с СУБД (умение написать и оптимизировать SQL-запрос, понимание нормализации данных) - Умение применять паттерны проектирования – SOLID, GoF, KISS, DRY - Знание тонкостей работы реляционной БД – PL/SQL, ACID, уровни изоляции, etc. - Опыт работы с системами CI/CD – Jenkins/TeamCity Будет плюсом: - Опыт работы с camunda