Работа Director of Operations (Collections)

Описание

Vacancy: Director of Operations (Collections) – Singapore, region ASEAN

International leading Fintech company in the debt management industry, region ASEAN. More then 10 million of our customers in becoming debt free.

Overview

We are looking for a hands-on, proactive Director of Operations (Collections) who is enthusiastic about making a difference in an ever-growing organization and always hungry for growth!

Reports to Group CEO

Responsibilities:

1. Operations:

- Oversee and lead overall operations to ensure the monthly collection targets are met

- Implement effective Standard Operating Procedures (SOPs) for both outsourced and in-house collection processes, aligning them with operational requirements and direction

- Review monthly performance, provide recommendations to the Senior Management, and set effective collection strategies to achieve the company's monthly targets and ensure continuous improvement of the recovery rate

- Collaborate closely with other teams, regional offices, and country offices to learn best practices and support the integration of risk management

- Utilize historical data to forecast future collections

- Maintain a working knowledge of the industry, including understanding challenges and opportunities in the sector

- Strive to meet each client's requirements and exceed expectations

- Ensure 100% compliance with relevant regulations

- Handle complaints effectively to maintain good relationships with all stakeholders

- Optimize costs while enhancing revenue

- Source and build relationships with other stakeholders and potential business partners

- Perform other ad-hoc tasks as assigned by the management

- Experience working with a Collections Agency is an advantage

2. People:

- Align the right people with the appropriate duties and maintain their motivation and engagement.

- Delegate tasks and provide continuous support and encouragement to the team for their ongoing development.

- Working with Countries to improve the performance of the collectors and ensure all collectors meet their scorecard

- Quality monitoring

3. Systems:

- Demonstrate excellent problem-solving skills and strive for operational excellence

- Generate innovative ideas for process improvements and think outside the box

4. Culture:

- Set the right example and serve as a driving force behind changes within the organization

Requirements:

- Bachelor's degree in business, law, or related fields from a reputable institution

- 7-10 years of relevant Collections experience as Head of Operations or in a similar role, preferably within the financial industry, Asset Management, or Collection Agency

- Superior knowledge of industry regulations and operational guidelines, along with solid knowledge of business functions and data analytics

- Familiarity with Collections reporting, including experience in analyzing and presenting findings to the business, as well as tracking and disseminating key data

- Proven track record of managing a successful team of more than 100 members and possessing excellent organizational and leadership qualities

- Curious, driven, and committed to bringing innovation and continuous improvement

- Strategic thinker with a "can-do" attitude

- Excellent communication skills with the ability to influence and articulate a variety of issues to different audiences, tailoring messages accordingly

- Detail-oriented with a strong focus on execution capabilities

Будет плюсом:

- Опыт работы в сфере Collection, Fintech, PDL, BNPL, IL, Installment, POS, MFI, Neobank, Insurance & Banking
- Опыт международной работы или со странами Юго-Восточной Азии (АСЕАН) и Индией

Условия:

- Стабильная, высокая, белая зарплата + бонусы KPI

- Официальное оформление трудовых отношений

- Компенсация изучения английского языка

- Оплата профильных курсов и конференций

- Офис в Сингапуре

- Помощь в релокации

- Гибкий график работы

Описание

Vacancy: Director of Operations (Collections) – Singapore, region ASEAN

International leading Fintech company in the debt management industry, region ASEAN. More then 10 million of our customers in becoming debt free.

Overview

We are looking for a hands-on, proactive Director of Operations (Collections) who is enthusiastic about making a difference in an ever-growing organization and always hungry for growth!

Reports to Group CEO

Responsibilities:

1. Operations:

- Oversee and lead overall operations to ensure the monthly collection targets are met

- Implement effective Standard Operating Procedures (SOPs) for both outsourced and in-house collection processes, aligning them with operational requirements and direction

- Collaborate closely with other teams, regional offices, and country offices to learn best practices and support the integration of risk management

- Utilize historical data to forecast future collections

- Maintain a working knowledge of the industry, including understanding challenges and opportunities in the sector

- Strive to meet each client's requirements and exceed expectations

- Ensure 100% compliance with relevant regulations

- Handle complaints effectively to maintain good relationships with all stakeholders

- Optimize costs while enhancing revenue

- Source and build relationships with other stakeholders and potential business partners

- Perform other ad-hoc tasks as assigned by the management

- Experience working with a Collections Agency is an advantage

2. People:

- Align the right people with the appropriate duties and maintain their motivation and engagement.

- Delegate tasks and provide continuous support and encouragement to the team for their ongoing development.

- Working with Countries to improve the performance of the collectors and ensure all collectors meet their scorecard

- Quality monitoring

3. Systems:

- Demonstrate excellent problem-solving skills and strive for operational excellence

- Generate innovative ideas for process improvements and think outside the box

4. Culture:

- Set the right example and serve as a driving force behind changes within the organization

Requirements:

- Bachelor's degree in business, law, or related fields from a reputable institution

- 7-10 years of relevant Collections experience as Head of Operations or in a similar role, preferably within the financial industry, Asset Management, or Collection Agency

- Superior knowledge of industry regulations and operational guidelines, along with solid knowledge of business functions and data analytics

- Familiarity with Collections reporting, including experience in analyzing and presenting findings to the business, as well as tracking and disseminating key data

- Proven track record of managing a successful team of more than 100 members and possessing excellent organizational and leadership qualities

- Curious, driven, and committed to bringing innovation and continuous improvement

- Strategic thinker with a "can-do" attitude

- Excellent communication skills with the ability to influence and articulate a variety of issues to different audiences, tailoring messages accordingly

- Detail-oriented with a strong focus on execution capabilities

Будет плюсом:

Условия:

- Стабильная, высокая, белая зарплата + бонусы KPI

- Официальное оформление трудовых отношений

- Компенсация изучения английского языка

- Оплата профильных курсов и конференций

- Офис в Сингапуре

- Помощь в релокации

- Гибкий график работы

Описание

Vacancy: Director of Operations (Collections) – Singapore, region ASEAN

Vacancy: Director of Operations (Collections) – Singapore, region ASEAN

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