Senior Operations Coordinator

MotherRetreat is a premium doula agency serving families across South Florida during pregnancy, birth, and the postpartum period. We are looking for a highly organized, detail-oriented, and proactive Business Operations Coordinator who can manage multiple priorities, maintain operational accuracy, and help keep a fast-growing company running smoothly.

We are looking for someone who takes ownership, follows through, and can manage multiple moving parts without constant supervision. Who is focusing on delivering results.

Responsibilities:

• Client communication and follow-up. You must be able to fluently speak with clients and doulas over the phone in English!

• Sending contracts and invoices

• Tracking payments and client documentation

• CRM management and task tracking

• Scheduling and coordinating doulas

• Managing operational deadlines and priorities

• Supporting day-to-day business operations

• Escalating urgent situations when necessary

• Maintaining accurate records and updates across systems

and more

What We Are Looking For:

• Exceptional organization and attention to detail

• Independent learning and work according to protocols

• Strong follow-through and accountability

• Ability to manage multiple tasks simultaneously without losing accuracy

• Professional written communication skills

• Ability to prioritize effectively and work independently

• Critical thinking and problem-solving skills

• Proficiency with Google Workspace, Microsoft Office, different AI, and online platforms

• fluent english

• bank account not under sanctions

• Fast execution and strong sense of urgency

Performance Expectations:

• Hot lead response time: under 5–10 minutes

• Contracts sent after client approval: within 1 hour

• No missed critical tasks or deadlines

• Accurate CRM and task management

• Consistent communication and follow-through

What We Offer:

• Fixed compensation: $1200/month plus KPI $300

• Remote position 8am- 5pm eastern time (minor charges could be discussed)

• Opportunity for professional growth and increased responsibility

• Dynamic, fast-paced work environment

• Long-term career development opportunities