Support Specialist

MY.GAMES is a leading European developer and publisher, driven by a singular goal: making great games that capture the hearts of players worldwide. Our community unites 1+ billion registered players.

We’ve developed or produced games, including War Robots, Hustle Castle, Rush Royale, Left to Survive, Tacticool, Grand Hotel Mania, War Robots: Frontiers – and many more.

Our internationally distributed team consists of top-tier gamedev professionals. We work remotely, and our hubs are located in Cyprus, Armenia, UAE and Serbia.

Come join a universe of professional opportunities: develop and support large scale projects from PC/console/mobile, and create products across various genres – from casuals to shooters.

What you’ll do:

• Handle player requests and inquiries in English

• Monitor the status and stability of live game services

• Identify, escalate, and help resolve service-related issues

What you need to succeed:

• Upper-intermediate English (written and spoken)

• Strong attention to detail and ability to learn quickly

• Reliability, punctuality, and a high level of responsibility

• Clear and confident communication skills, both written and verbal

• Solid gaming background in MMOGs and mobile games

• Good overall computer literacy

What we offer:

• Work remotely from all around the world

• Collaborative working atmosphere in an internal game dev community that unites more than a dozen of internal game studios, crafting innovative experiences across mobile, PC, and console platforms

• A strong team of specialists across different areas — access unique expertise and professional knowledge

• Possibility to experiment and work on interesting tasks with ambitious goals — we have all resources to implement new ideas

• Create great games and win the hearts of players

• Push the boundaries of the game industry and lead the way forward