Support Specialist

MY.GAMES is a leading European developer and publisher, driven by a singular goal: making great games that capture the hearts of players worldwide. Our community unites 1+ billion registered players. We’ve developed or produced games, including War Robots, Hustle Castle, Rush Royale, Left to Survive, Tacticool, Grand Hotel Mania, War Robots: Frontiers – and many more. Our internationally distributed team consists of top-tier gamedev professionals. We work remotely, and our hubs are located in the Netherlands, Cyprus, Armenia, UAE and Serbia. Come join a universe of professional opportunities: develop and support large scale projects from PC/console/mobile, and create products across various genres – from casuals to shooters. What you’ll do: Handle player requests and inquiries in English Monitor the status and stability of live game services Identify, escalate, and help resolve service-related issues What you need to succeed: Upper-intermediate English (written and spoken) Strong attention to detail and ability to learn quickly Reliability, punctuality, and a high level of responsibility Clear and confident communication skills, both written and verbal Solid gaming background in MMOGs and mobile games Good overall computer literacy What we offer: Work remotely from all around the world Collaborative working atmosphere in an internal game dev community that unites more than a dozen of internal game studios, crafting innovative experiences across mobile, PC, and console platforms A strong team of specialists across different areas — access unique expertise and professional knowledge Possibility to experiment and work on interesting tasks with ambitious goals — we have all resources to implement new ideas Create great games and win the hearts of players Push the boundaries of the game industry and lead the way forward